Show All Answers

1. How can I pay my water and sewer bill?

You may pay your bill online, by mail, in-person, by telephone at 1-800-272-9829, use the jurisdiction code (3259), or by using the brown dropbox in front of City Hall that is checked throughout the day until 4:30pm.  

See our Payment Options Brochure (DOC) for more information. 

2. How often are residential water and sewer bills issued?

Residential customers are billed every two months. Please refer to the usage dates on the bill, as the city bills bi-monthly. For example, depending on which billing cycle the property is in, usage for December through January would be billed in February, and due in March.

3. Why is my bill estimated?

Bills are estimated if the City is unable to obtain an actual meter read from the radio read device, or you have a stopped meter. Please call the Water Billing Department at (734) 722-2005, as soon as possible to schedule a service appointment. 

4. Why is my water bill higher than normal?

The two main reasons for a higher bill are either a leak within the property or there has been more water used at the property during the billing cycle. If it is summer, you may be using more water outside. Please refer to the billing usage dates on the bill for reference.

5. Where can I see my water account billing history, including payments?

Water billing account history, as well as Tax and others, can be located, and printed, by going to:
www.cityofwayne.com -> Online Bill Payment (box) -> Proceed to Site (button) -> Top Search Field, Enter Property Address (search button). 

This will bring up the current water/utility bill, as well as having the ability to review and print previous billing history.

6. How do I request a final water bill?

Final requests can be requested and sent online directly through City’s website by completing a Final Water Read Request Form. 

**If escrow is being held back to pay for the final water bill during closing, please make sure to include the email address of the Title Company that will be paying the final bill. 

7. Can I Sign up for Paperless Billing?

Yes, you may sign-up by completing a Paperless Water Billing Signup Form. Complete the fields and click submit. The request will be sent directly to the Water Billing Department for processing.

8. Who do I contact for a non-billing related water and sewer question?

If you have a question about water and sewer that is not related to billing, you may contact the Department of Public Works at 734-721-8600.

9. Who do I contact for an after-hours water and sewer emergency?

For after-hours water and sewer emergencies please contact the Police Department at 734-721-1414.